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Be Quiet, Be Heard: The Paradox of Persuasion, by Susan R. Glaser, Peter A. Glaser
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Anyone can learn to communicate more effectively, whether within an organization or a family. Learn the secrets instinctively known to charismatic communicators and reap the rewards of increased influence and improved relationships. Under the wise guidance of Drs. Susan and Peter Glaser, readers are shown how to raise delicate issues, convince without being overbearing, and resolve conflict and criticism constructively. This ground-breaking work is drawn from decades of internationally acclaimed research, teaching, and consulting. The Glasers provide concrete methods, reliable models, flexible guidelines, and progressive steps, all easily adaptable to specific situations. Effective communication is vital--Be Quiet, Be Heard shows how simple and rewarding it is to learn.
- Sales Rank: #3093138 in Books
- Published on: 2006-02-06
- Original language: English
- Number of items: 1
- Binding: Paperback
- 187 pages
Review
Unlike most books on communication... something rarely seen... a winning combination... reader reaps the benefits. --Jerry I. Porras, Stanford Business School and co-author of Built to Last: Successful Habits of Visionary Companies
About the Author
This husband and wife team, with doctorates in Communication from Pennsylvania State University, has spent 36 years conducting research on approaches for mastering communication, and training people around the globe to put into practice the principles derived from their research. Most of their studies were conducted in their role as professors at the University of Oregon. Their work on transforming organizational culture has received the International Association of Business Communication Research Foundation award for bridging communication theory and practice. The Glasers’ work has taken them around the world. Among their clients are Fortune 500 companies such as Hewlett Packard, Weyerhaeuser, Microsoft, Tektronix, and Hyundai, as well federal, state, and local government, from Alaska to New Zealand, including on-going work with the United States Senate. Feature stories have been written about the work of the Glasers in numerous publications, including Business Week, Nation’s Business, Working Woman, National Business Review, Oregon Business, Success Magazine, and the Washington Post.
Most helpful customer reviews
7 of 7 people found the following review helpful.
Excellent book on communication for the workplace.
By Ted K. Taylor
As a psychologist, I appreciate books that carefully translate research findings into practical advice. This book does this. Rather than claiming a "brand new never before seen magic solution" (be careful of those), the authors present an excellent systematic summary of what has been learned from decades of research on effective communication research. Although they present some of the research to help the reader understand, I recognized far more research findings that influence their advice than they bother to mention. They give some simple yet effective strategies for common communication problems such as "raising delicate issues", and "responding to criticism". Careful explanations are given for how to prepare for and respond to such situations. The authors avoid the common approach of authors of giving one "right" response to problems, and instead guide the reader to understand the purpose of each step they recommend, allowing the reader far more flexibility in implementing the ideas taught. This allows the reader to create their own style without having an overly rehearsed feel to it.
I've read many books on communication, and this is the best one I've found so far. The authors take care to clarify how various problems can arise, and offer useful advice for dealing with them. This book is far more complete than many "pop press" books on the topic, which are more about sounding fancy and fun to read than actually being useful. Nevertheless, this book is surprisingly easy to read. There is appropriate repetition, elaboration and suggestions for practice to actually help the interested reader learn the skills taught and understand why they are helpful.
3 of 3 people found the following review helpful.
Great book for listening skills
By Isaac Dixon
As an HR professional with over 20 years of practical experience (and an Adjunct Faculty member at Portland State University) I have found the Glaser's new work to be useful, practical as well as entertaining reading. Their insights and examples have helped me craft class discussions concerning the power of actively listening to the words of others.
GREAT BOOK!!
2 of 2 people found the following review helpful.
How to Communicate With Friend or Foe
By I. Kaufman
Not only is the Glasers' book Be Quiet and Be Heard a book that will benefit all who use their proven successful communication methods - it's a great read. The language and style present their cogent ideas with examples, with clarity and with humor. I believe you'll enjoy reading this book while learning strategies that give you new skills in communicating with those you may consider friend or foe. It's a terrific book!
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